Privacy Policy

SOSS® Door Hardware Privacy Policy

 

 
You may be asked information to help us fulfill your purchase orders, guide your inquiry or get back to you with the answers or other information. This Privacy Statement is our effort to demonstrate our firm commitment to privacy. The following states the information gathering and distribution practices for the Web site you are visiting.
 
1.      Gathered Information. Your privacy is very important to SOSS® Door Hardware. Only active SOSS® Distributors may place orders on this www.soss.com. Our site may sometimes ask you to give us contact information (contact name, phone number, email and postal addresses), credit card information, credit references if on open terms and other unique identifiers. Contact information from the form is used to undertake steps necessary to process the request and contact you when necessary. Credit Card information is only used to obtain payment for your orders (if that is your preferred method of payment). SOSS® Door Hardware may use "profile information" to create aggregate reports for internal use only. We reserve the right to supply any required or appropriate information as determined in SOSS® Door Hardware’s sole discretion to local, state or federal officials in connection with any investigation relating to this site or its usage or content or purported activities of users.
 
2.      Cookies. "Cookies" are an industry standard practice of placing a file or identifying "marker" on a user’s computer for identification and personalization purposes. Our site uses cookies to deliver content specific to your interests, analyze how visitors and customers interact with our web site, and for other purposes. We may employ other companies to provide similar marketing services on our behalf. With our approval, these third parties may also place "cookies" for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our site, pages visited, the produce(s) purchased, and the amount spent; these companies will not have access to information that will allow them to personally identify you. Our cookies do not have the capability of "stealing" information from your hard drive. We do not use cookies to store credit card information or other financial or personal information. You are not required to accept cookies. However, certain functionality of this website may not work properly if you reject cookies.
 
3.      External Links. This site may contain links to other sites not managed by SOSS® Door Hardware. SOSS® Door Hardware cannot be responsible for the privacy practices or the content of such other web sites.
 
4.      Security. This site has password protection, firewalls and other security measures in place to help prevent the loss, misuse, and alteration of information under our control. The purchasing functions of our web site were designed to provide you with a secure web environment. The entire checkout process has been secured using SSK (Secure Sockets Layer) technology. SSL technology, the industry standard, allows your computer and our server to communicate in an encrypted format. The SSL technology essentially scrambles your order information to prevent it from being read as it is transmitted over the internet. To determine if your computer is in a secure environment everify that your URL address begins with https:// rather than "http:// (http means Hyper Text Transport Protocol and https means HTTP with SSL). Some browsers may alert you that you are about to view pages over a secure connection. This means that you are entering a secure area in our web site. This should be reassuring since the secured areas are where credit card transactions take place. Click to continue and then look for the appropriate symbols described above. When you exit from a secure area, you may receive a similar alert, which informs you that you are leaving the secure area.
 
5.      Information Automatically Logged. We may use your IP address to help diagnose problems with our computer network server and to manage our site.
 
6.      Op-Out. Individuals for whom SOSS® Door Hardware has an e-mail address can opt out of receiving regular mail, e-mail, telephone or fax solicitations, surveys, mailings or other communications from SOSS® Door hardware or modify or changed your submitted information by calling 1-800-922-6957 or by emailing our customer service team at hinges@soss.com . SOSS® Door Hardware does not share emailing addresses with outside companies.
 
7.      Contacting the Web Site. If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact hinges@soss.com.

This privacy policy sets out how SOSS Door Hardware uses and protects any information that you give SOSS Door Hardware when you use this website. SOSS Door Hardware is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SOSS Door Hardware may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.